Questionnaire Results
Comments & Opinions for the DOWA group's CSR Report 2012
We distributed our CSR reports to our stakeholders including shareholders, investors, partners, customers and local people at the general shareholders’ meeting, exhibits and environmental events. In addition, we also post all of our CSR reports published so far on our website. We send out a printed report to those who wish to have one.
We also deliver the report to all employees of the DOWA group every year. We position the CSR report as a tool for each employee to deepen his/her understanding on our CSR and environmental efforts.
The DOWA group conducted a survey to ask comments and opinions from the readers of our CSR reports to reflect them in our activities and improving our reports. We also asked comments and opinions on our CSR activities and reports from newly recruited employees in our training sessions. We reflected those valuable comments and the opinion of a third party expert of last year in preparation for this report as follows.
We received many replies from readers and we appreciate those replies very much. Those comments and opinions are analyzed and main comments were summarized as follows.
Status of those who commented
About our CSR report
Previous questionnaire results are reflected in the report and I think it is good.
I can see that the group spent much effort and money on this CSR report because of the quality of paper they used.
The report could be much better if there were links to each of the DOWA group company's website.
About items you are interested in (multiple answers)
I can understand the DOWA's business situations and the response to the Earthquake, especially on the relationship with each stakeholder.
I can understand the whole picture of the DOWA's activities and what effects DOWA is expecting from the activities.
I was very surprised at how low the ratio of female employees in the company is when I read the "Employment" part of the Relationship with Employees section.
What is expected from our efforts for CSR (multiple answers)
I expect DOWA's further efforts to tackle with environmental issues.
I have a good impression of DOWA's efforts for society and employees. I can evaluate DOWA's steady environmental efforts.
I hope DOWA continues to strive for improvement of its corporate ethics.
The DOWA group offers educational programs on CSR to raise awareness of CSR in our comprehensive training programs for newly recruited employees and share our CSR activities with them.
This year we offered lectures on "For what purpose does a company exist?" and "What are good companies?" from a corporate point of view. We also evaluated explicitness and details of our CSR Report 2012 and prepared a report on "Important activities in terms of corporate social responsibilities" and "What CSR activities should be enhanced" from the standpoint of newly recruited employees.
About our CSR report
About our efforts for CSR (Top 10 / multiple answers)
Many articles dealt with recycling and I can see DOWA's focus on recycling,
I felt it important that DOWA strives for disclosure of information to the local community in addition to sponsoring events with the local community.
I can really see by DOWA's environmental efforts that DOWA is trying to tackle with the environmental issues as an integral part of its business, and not just as voluntary activities.
Labor safety is an important policy of DOWA, but the report lacks specific descriptions of its provisions for safety.
Many abstract words are used in the description on human rights. More specific and detailed explanation is necessary.
I wanted more specific and detailed description of DOWA's afforestation activities.
Main improved items in CSR Report 2013, reflecting comments from our stakeholders
We edited CSR Report 2013, reflecting the valuable comments from our stakeholders.
From Questionnaire Results
It is difficult to understand the relationship between important measures and actual goals.
There aren't enough specific descriptions about labor safety, one of the important measures.
Feature article on labor safety is posted in the Social Performance section.
Third Party's Opinion
To make it easy to understand that important measures and social goals are positioned under our CSR Policy.
Increase and decrease as compared to the previous year should be clearly identified and what is indicated by figures that can be easily seen in the material balance list.
We will review thoroughly your comments and opinions on our CSR efforts and reflect upon them in our CSR activities.
