Comments for the DOWA group's CSR Report 2011
We distributed approximately 13,000 copies (as of March 2012) of CSR Report 2010 published in June, 2011 to our stakeholder including shareholders, investors, partners, customers and all employees. In addition, we also post our CSR activities and report in English on our website.
The DOWA group conducted a survey to ask comments and opinions from the readers of our CSR to reflect them in our activities and improving our reports. We also asked comments and opinions on CSR activities and also reports from newly recruited employees in our training sessions. We reflected those invaluable comments and the third party's opinion of last year in preparation for this report as follows. (Some of the comments were summarized.)
< Comments and Opinions for the questionnaire >
As of April 2012, we received 133 replies including questionnaire reply postcards attached to the report and replies from the questionnaire site on our website.
[ About Our CSR Report ]
Main comments
The report should be simplified in general and it should use easy to understand expressions and words.
The color, drawings and figures in the report are very effectively used and easy to understand.
I could have enjoyed the report more if the contents were interesting like a story telling.
The report is easy to read as there are many comments from employees with their pictures.
[ About Our Efforts for CSR ]
Main comments
< Points evaluated >
I felt that DOWA is a company that has a system in place to make employees consider and care for environment as an infrastructure.
Especially in your recycling business, I thought it's wonderful to promote recycling steadily as we do not have enough resources in Japan.
I highly evaluate your company attitude to plan and hold various events with local people.
< Points to improve >
I wonder if the working environment of local employees abroad is good or not.
I hope DOWA will lead in the field of biodiversity, as general people are not well aware of biodiversity. I hope DOWA will take part in this initiative actively.
I think it wonderful if I can see the long-term vision of the DOWA group: for example, what company DOWA wants to be in 10 years, even if it's only a concept.
(Top 10/multiple answers)
[ About items you are interested in ]
Main comments
I am very much concerned about energy after the earthquake. I want to know more about your utilization of energy rather than your supporting activities.
I felt more detailed explanation is required for the process of analyzing materiality.
I was glad that DOWA responded to the earthquake sincerely.
I felt how truly the DOWA group is committed to the report across the group since the report describes not only the efforts of top companies of the group but also those of subsidiaries.
I am glad that your company not only conducts a survey but also publicizes the results. I am happy as a respondent to the survey.
(Top 10/multiple answers)
< The Voice from Our Employees >
The DOWA group offers educational programs on CSR to raise awareness of CSR in our comprehensive training programs for newly recruited employees and share our CSR activities with them.
This year we offered lectures on "For what purpose does a company exist?" or "What are good companies?" from a corporate point of view. We also evaluated explicitness and details of our CSR Report 2011 and prepared a report on "What CSR activities are the newly recruited employees interested in?" or "What CSR activities the DOWA group should take part in in the future" from the standpoint of newly recruited employees.
Comments from Newly Recruited
< Points evaluated >
The report explains the details of recycling business and its importance. It is well written and communicates it contents effectively.
I think understanding from local people is necessary for our business and felt DOWA's sincere attitude to gain understanding from them.
I think DOWA is fully committed to strengthening the system of environmental control and increasing and educating auditors.
< Points to improve >
I think more articles on respect for human rights are required, because I cannot evaluate how human rights are respected through the present articles.
There should be more information on how much the work-life balance system is actually used.
I want to know how environmental education is utilized on the job.
(Top 10/multiple answers)
Main improved items in CSR Report 2012, reflecting comments from our stakeholders
We edited CSR Report 2011, reflecting priceless comments from our stakeholders.
From Questionnaire Results
A phrase "overseas deployment" or "global deployment" is often used, but only a few articles provide detailed information in this report.
->Our efforts in the Thai company are described in "Introduction of Main Plant." Dowa Thermotech (Thailand) Co., Ltd.
->Articles featuring and introducing specific overseas deployment and local efforts.
Many graphs and data are inserted in the section of Environmental Report but what is important or changes are not easy to understand.
->We added notes to show changes and also added total figures to pie charts.
From the Third Party's Opinion
The following points should be clarified:
How does the DOWA group see social issues?
How to tackle with them ? the direction and the system to manage and promote DOWA's efforts and in what priorities?
What is the "big picture" of these efforts?
->"CSR Policy" based on the Mid-term Plan and "Priority List of CSR" are added in the report.
Policy and efforts on human rights should be described.
We will review thoroughly your comments and opinions on our CSR efforts in-house and reflect upon them in our CSR activities.
