HOME >> CSR 2012 Top >> Relations with Customers

Relations with Customers

Together with Customers

The DOWA Group is committed to contributing to realizing better society through our products and services and endeavors to make good relationship with our customers.

Sending Out Information

The DOWA group strives to send out information related to the environment and social contribution, through our website, exhibitions and seminars.

CSR Report Web version http://www.dowa-csr.jp

To disseminate information on the DOWA group's CSR (corporate social responsibility) activities, we opened a website dedicated to CSR in June 2007. In addition to the Web version of our CSR report, the website features a questionnaire page. Our stakeholders can submit their comments and views from the website. We endeavor to reflect them in our future CSR activities.

Exhibitions and Seminars

We are committed to strengthening communication with our customers by engaging in various activities to send out information, including sponsoring exhibitions, running booths at various events in and outside Japan, holding seminars and making presentations at symposiums.

International Exhibitions

Exhibitions offer us an opportunity to communicate with our customers and gather opinions directly from them. In connection with our global business deployment, we have more opportunities to send out information by actively participating in international exhibitions.

EURO ID 2011
April 5 - 7, Berlin, Germany
International Induction Heating And Surface Heat Treatment Fair 2011
2011April 7 - 9, Shanghai, China
PCIM 2011
May 17 - 19, Nuremberg, Germany
China-Japan Green EXPO 2011
June 1 - 3, Beijing, China
PCIM Asia 2011
June 21 - 23, Shanghai, China
2011 International Exhibition on Heat Treatment Beijing
October 19 - 21, Beijing, China
LED CHINA 2012
February 20 - 23, Guangzhou, China
IE expo 2012
March 7 - 9, Shanghai, China
The 12th China Metal Metallurgy Exposition
March 29 - 31, Chongqing, China
photo

Working Together with Shareholders and Investors

The DOWA group recognizes that explaining corporate and business management information to our stakeholders including shareholders and investors is one of the important points in terms of our corporate governance and we are committed to timely and proper disclosure of the information.
Our management holds results briefings on quarterly results. We also offer opportunities to communicate with both Japanese and international investors directly on our business information. We try to make proper and highly transparent disclosure of information, by publishing our annual report and IR reports in Japanese, English and Chinese for reporting our business policies and business statuses.

DOWA HD website (IR Information)

http://www.dowa.co.jp/jp/ir/

Information on DOWA Holdings is posted in this website in an easy-to understand way to our shareholders and investors.

General Shareholders' Meeting

photoThe DOWA group holds the annual shareholders' meeting in June in Four Seasons Hotel Chinzanso, Tokyo every year and approximately 500 shareholders attended the meeting in 2011. After the meeting we hold a party so that we can better communicate with shareholders and they can talk to our directors. We have a booth at the venue exhibiting our products.

photo

TOPICS 2011Action for Power Saving!
Giving away Our Original Cooler Bags and Fans

We handed out a copy of CSR report to our shareholders at the party inform them of our CSR efforts. As part of our CSR initiatives we encouraged them to take part in energy saving this summer. We exhibited a wall display to show tips of energy saving at home. A copy of 2011 CSR Report, a cooler bag and a fan were given to our shareholders at the party.

Together with Customers

The DOWA Group is committed to sustainable development with our customers through fair and honest purchasing. We also try to build a supply chain management system that considers environmental and social issues, based on our procurement policy according to five principles of openness, fairness, compliance, environmentally-friendliness and mutual trust.
We also offer educational opportunities on environment and safety and emergency drills to our customers in order to improve environmental conservation activities throughout our supply chains.

Example of environmental and safety education

Basic environmental education
ISO14001 (EMS) education
How to transport hazardous substances and countermeasures for their leakage
Education and study classes on transportation
Emergency measures and emergency drills

< Prev Next > Page Top

The DOWA Group CSR

DOWA CSR

Message from the Management

Feature1 About DOWA group

  • DOWA ECO-SYSTEM
  • DOWA METALS & MINING
  • DOWA ELECTRONICS MATERIALS
  • DOWA METALTECH
  • DOWA THERMOTECH

CSR Management

Eco-products of DOWA

Social Performance

Feature2 Globally Expanding DOWA Group

Relations with Society

Relations with Customer

Relations with Employees

Environmental Performance

Feature3 The DOWA group's Commitment in Energy Utilization

Environmental Report

Material Balance

INPUT

Present Status of Resource Recycling

OUTPUT

Major Plants' Environmental Data

Economic and Business Management Performance

Economic Report & Environmental Accounting

External Economic Benefit Evaluation (EEBE(R))

------

Questionnaire Results

Basic Requirements

Third Party's Opinion

Editorial LineGRI Guideline