Overview of Business

Questionnaire Results

Thank you for your comments and opinions for the questionnaire on “CSR Report 2008”. We will use your comments and opinions in preparing this report and reflect them in our CSR activities of the DOWA group.

Questionnaire Results

〈 Items you are interested in (top five) 〉
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〈 Length (number of pages) 〉
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〈 Explicitness of This Report 〉
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〈 Respondents (number of responses) 〉
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Comments from Newly Recruited Employees of the DOWA group

Newly recruited employees of DOWA in 2009 read CSR Report 2008 and evaluated the contents of the report and the explicitness. They also consider DOWA’s future CSR activities and their expectations. Here are some of their comments.

■ Explicitness of This Report

良い点

Easy to understand with graphs, photographs and illustrations
Easy to understand quantitatively using figures and numerical values
Good to listen to the voices of working people (VOICE)
Easy to understand how DOWA is contributing to the Earth’s environments and local communities, etc.

悪い点

Fonts and diagrams are too small to see clearly.
Needs explanation of technical terms and abbreviations.
Some sections without specific examples and figures are too abstract and difficult to understand.
Needs explanations on the implications of numerical values.
Difficult to understand what business each operating company is engaged in.
The target audience of this report is not clear, etc.

■ More Information Required on the Following Points

Specific business and CSR activities of each operating company
Details of the future challenges DOWA should tackle and DOWA’s future directions
Information on processing including development of new products, in addition to recycling
Recycling efforts of each operating company
More specific investment directions should be stated, such as main investees.
More comments and voices from employees and local communities, etc.

■ Interesting Contents in (top five)

DOWA’s Way of Developing Human Resources (21 respondents)
Aiming at Contributing to Our Community (20 respondents)
External Economic Benefit Evaluation EEBE(R) (9 respondents)
INPUT and OUTPUT (8 respondents)
DOWA’s Health and Safety (8 respondents)

■ What do you think CSR (Corporate Social Responsibility) of DOWA is?

To disseminate (communicate) the concept of "Building a resource-recycling society” to the world through our business activities
To manufacture products to meet customer’s needs and promote environmental conservation activities, aimed at coexistence with the environments
Each employee should contribute to society with high technologies and be aware of being a constituent of society.
To contribute to the entire group by improving quality of each employee in each of his/her business activities
In addition to our environmental efforts through business activities, to speak out and communicate such efforts to society in various ways
To respond to expectations from our stakeholders; to be recognized by society with quality products, returning profits to customers, conservation of environments and sincerity and honesty of employees
To conduct activities with local communities and to be a company respected by local communities, etc.

■ What is expected from DOWA’s CSR efforts?

To further ensure confidence and trust from outside by disclosing information
To realize carbon-neutral and deploy new eco-business
To be actively involved in activities with administrative authorities and local communities and cooperate with them
To be more aware of environmentally conscious business and recycling businesses than other companies, as DOWA is the leading company in those fields
To deploy recycling business on a global basis and lead the recycling flow of resources on a global basis
To reduce CO2 emissions more, and not just to be carbon-neutral
To help countries where DOWA deploys business to be aware of environments and to promote activities closely related to local communities

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